Refund or Cancellation Policy
For Kenya Visa Service you will got 100% refund of your amount and all paid fee on our site will be refunded to your account if :-
- You can cancel your service request for any reasons for Service fees, before making payments / completing application.
- After making payments within 1 hour of your bookings, you can cancel your service request for any reasons / need to be within 30 minutes in case of urgent application.
- You will got 100% of refund, if we fail to provide you services.
- Total amount of your fees will be refunded to your accounts within 25 - 90 days (depending on card issuers, payment method etc.) due to banking procedures. Your funds will be credited to an account used during an order process in the most timely possible manner.
- A charge of upto $20 administrative fee for the refund cost will be applied.
- A Payment gateway refund fee may change effective 5 March 2020 includes the fact that PayPal or other payment gateway method will no longer reimburse the fees they charge to customers or merchants.
- No refund will be granted once your Visa application has been generated. After our Service / support Team has got application ID confirmation by the Government / or respective department / agency for your order, you could not request for cancellation anymore. Once your application / document process / ETA / etc order has been sent to your email address, we will be unable to reimburse you the visa / application / service / support, etc fee.
- After 1 hours of your booking with us for Visa services.
- No refund will be granted, once your Visa is sent to your provided email. In case you didn't get an email, please check your spam email folder, or write us back immediately.
- No refund or cancellation is granted, if your application has incorrect details occured by your mistake. We strongly recommend you to confirmation your travel and personal information prior to departure against your visa confirmation letter. We strongly recommend that you check your visa / ETA, letter documents information with your passport and personal information prior to departure or whatsoever.
Please note that the refund process may take 25 - 90 days or 180 days in certain cases due to payment gateway / banking procedures. Your funds will be credited to an account used during an order process in the most timely possible manner. If the refund is made to the Credit/Debit Card account or to Bank account, the bank charges would be debited from the refund amount.
On refund, Payment gateway such like paypal or others policy change effective 5 March 2020 includes the fact that PayPal or other payment gateway method will no longer reimburse the fees they charge to customers or merchants, if a customer got issued a refund. You can find more information about this in our new policy changes on paypal payment gateway website.
The refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.
Reflecting Law of Jurisdiction
We abide by the laws of England & Wales.